Frequently Asked Questions

General

What is your shipping area for custom products?

Currently we only ship within a 15-mile radius of Chicago.

CG Delivery Area

When will your store(s) open?

Our Chicago store at 5500 N. Western opens in April, 2019.

Our Evanston flagship location will open in 2020 at the corner of Evanston and Rogers Park (130 Chicago Ave., Evanston).

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What will you sell there?

Our focus is on organic, locally grown "kitchen garden" (edible) plants. We’ll also offer midwest grown, pollinator-friendly native plants, heirloom cut flowers and select annuals. as well as a curated selection of our favorite tried-and-true gardening tools and accessories.


We believe in supporting local makers and strive to source Green products made in Chicago, the Midwest and the USA.

Where do your plants come from? 

We’ve partnered with farmers in northern Illinois and southern Wisconsin to grow what we consider to be the the best quality and selection of of organic, non-GMO edible plants in Chicago.

Our native plants come from a northern Illinois grower who offers carefully selected species of wildflowers and grasses that are pollinator-friendly and easy to grow. Their selection is native to a 90 mile radius of Chicago.

Other plants come from a variety of sources. We only work with suppliers who have the best environmental practices available.

Why do I Feel Good @ City Grange?

At City Grange, you’re a part of something bigger. And that feels good. Because you’ll always know that everything you buy, grow, eat, drink, gift or share from us is selected to do hard and important work in our community and in the world.

To learn more GO HERE.

To learn about our Your Dollars Do Good partners, GO HERE.

Online Orders

Gift Cards Policy

  • Gift cards are non-transferable, non-refundable and are not redeemable for cash (except where required by state law).
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  • We cannot replace lost or stolen gift cards.
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  • We do not charge sales tax when you buy a gift card because applicable taxes are charged when the gift card is used for a purchase.
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  • Our gift cards have no additional processing fees.
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What if I need to change or cancel my order?

Please contact us at customerservice@citygrange.com within an hour of placing your order to request a change or cancellation. Changes or cancellations can be made during our regular business hours: Monday through Friday, from 9am to 6pm CST.

Email is always the most efficient way to reach us, but you can also give us a call at (312) 883-9721. Please leave a message with your order confirmation number if you reach our voicemail.

What if I need to change my shipping address?

Please contact us at customerservice@citygrange.com within an hour of placing your order to request a change or update to your shipping address. Shipping address changes can only be made during our regular business hours: Monday through Friday, from 9am to 6pm ET. Requests outside of our business hours are not guaranteed.

What's the status of my order?

To check on the status of an order, sign into your account using the email address and password you used during checkout. Once you’re signed in, click “Orders” from the menu. You are always welcome to reach out via customerservice@citygrange.com with any questions.

Can I get same-day delivery?

At this time we are not offering same-day delivery for online orders but plan to later in the spring of 2019.

How do I return an item?

Please see our Return Policy.

STILL HAVE ANY QUESTIONS?

Ask us anything here.